1 Jan, 2018 → by ClaimboUser818024
my 24×46 carport leaked from the first day. not a small drip, a large leak!
1
In mid-October I ordered a 24X46X12 carport and it leaked from the day it was installed. Not a drip leak, a big leak along the entire seam. I ordered a carport to cover my travel trailer. I paid $5421.91 for it and it was installed on 11/28/17. On 12/9/17 it rained at night and I woke up to a flooded bathroom. The seams of the roof panels are directly over my bathroom vent and the seam poured rain into this vent. I put a vent cover on the roof and took video of the leak. On 12/11/17 I called The Carport Company (TCC) and explained my problem. They asked me to send the video to them and I did. The owner of my RV Resort (a knowledgeable man) pointed out the problem to me. The seam has no support and the top roof line sags in the middle. Over a three month period installers have been here four times to try to fix the problem. Each time I explain the seam and frame problem. Each time they put caulk or tape on it and it still leaks. I video the leak and send it to TCC. I called TCC 14 times, sent several text messages and received three return calls in that 3 months. My notes on this problem document every interaction with TCC. I have detailed documentation on this entire ordeal. This company does not even try to fix the problem they only make one of their installers come out to patch it. I told every crew that came out to fix the problem they must raise the supports in the middle. Now with the rainy season coming I must find a contractor to fix the problem correctly and pay for it myself. Although not what I want, it looks like I'll have to go to small claims court.