5 Jul, 2021 → by ClaimboUser478317
mweb fibre instal.

1

Wow, the level of bad service puts mweb in a class of there own!Applied for Fibre 25/25 uncapped, All went smoothly, i even received my router, but that is where it stopped, I was told within 14 days i will be live, 14 days came and went, I probably made around 25 calls to mweb, with no help from them whatsoever!I was told that ifrastructure was not available, which was not true as i contacted openserve and they confirmed it was live in my area, I contacted mweb and they said not to worry they will sort out, I did not hear anything from mweb at all.my calls was either cut or the person i was dealing with was either rude or was not compitent enough to escalate my problem, I asked numerous times to speak to a manager and was put on hold only for the call to be dropped everytime, I eventually after all this time manage to cancel the contract with not even so much as a sorry, What a terrible experience!!!
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