31 Jul, 2021 → by ClaimboUser375086
mweb fibre
1
I have originally thought MWEB was the best service provider. Until yesterday. This is now the 3rd incident within a year that the fibre line has been defective. I need to be able to work from home but was told that it will take 3-10 working days before they will be able to fix it. I've been told that Openserv doesn't work over weekends and they have a SLA with MWEB to only work on weekdays. I have a SLA with MWEB to supply me with my fibre product that I pay religiously in advance. I don't care whith whom they use to deliver a service but MWEB is not keeping up their side of the contract I have with them.