I ordered this ring in November 2019 but the opal fell out in December (order J1038703655). I received the ring back repaired in January but the opal fell out again in March, the ring was sent back for repair in September due to covid lockdowns etc but by November the opal had fallen out again. I was refused a refund but they promised to remake the ring and I agreed to have the genuine opal changed to a simulated one to. The ring was sent back to me in January but it was the old ring repaired again. I have no confidence in this ring as the same stone has fallen out 3 times so don't feel I can wear it. After emailing them they said they would remake the ring but are now not responding to any of my emails