I dropped my motorcycles off (2014 Goldwing and 2008 Ultra) at Bayside Harley in Norfolk VA on May 26, 2021. Haul Bikes didn't pick them up until June 11, 2021. They brought them to a transfer station in Pennsylvania where they sat for a couple of weeks. Then Haul Bikes trucked them to Las Vegas where they sat for 3 weeks. I received both bikes on 7/20/21. Haul Bikes told me they would deliver them by 6/23/21...so they were a month late. Haul Bikes never gave me unsolicited updates. In order to get status on my bikes i literally spent hours on the phone waiting on hold for some at Haul Bikes to answer. The truck driver (John) was very good and i could tell he knew how to handle bikes. Once he had the bikes my communication went directly to him. We spoke 2 or 3 times while he was on his way and he was on time. Although John (truck driver) was very good...i will probably never use Haul Bikes again unless they contact me and offer some kind of incentive to make up for delivering my bikes so late with absolutely NO communication as to why they were so late.