Our loan statement includes a charge of $90.17 on top of the mortgage payment, and all I want to do is ascertain where this charge came from, but Loancare makes it a virtual impossibility to get hold of anyone to find out where the charge arose. I called and keep getting disconnected no matter what menu option I take (after being forced to listen to irrelevant recordings. I tried to login to the webpage, but it intervened after I logged in with a two factor verification, and when I entered in the 5 digit verification code, it still wouldn't let me in. Loancare should not be allowed to do business servicing anyone's mortgage.