We did a forbearance when we received the opportunity. When it was time to pay all the money back we did and closed the forbearance in February 2021. While applying for a mortgage to purchase a new home in March we found out that Wells Fargo has not reported to a credit agency since 9.4.2020. We did a work order in February to request our credit report be updated and the forbearance cleared. We were told it takes 30 days. On March 12 I called and the customer service rep told me they were behind and it should be just a few more days. On March 15, I called and was informed that there was not a work order and we needed to put in a work order and it would take 30 days to have this completed. We are closing and need a simple letter stating we are not in forbearance. What happened to customer service. Cant anyone type a letter stating we are not in forbearance.