I had an Ancestry.com account I cancelled Aug 2015 over the phone. I could not understand why Ancestry was still billing me. It was something every month I told myself for the last 22 months to find out why. I just spoke to them because I could see my account however as a guest. The answer was I was paying for an account with a different email that I requested for a free trial in June 2015 which I never did. When the person helped me log in I told him that is 1 family tree of mine however I had 4 family trees and I have never been on that account. Instead of helping to resolve the issue he told me I had 2 more days of the billing cycle to use the account. I told him this is a SCAM and I will be reporting it. He was from overseas no doubt reading from a script. Lesson learned if you see something being charged to your account notify immediately if you have cancelled it. Seeing the number of complaints regarding Ancestry at this point it feels like a SCAM