I originally sent my expensive LapTop to MonitorDepotUSA.com to have the LCD screen (which was dark repaired). After a few weeks and a few hundred dollars it was returned working but within a few months began to fade in color off and on sporadically. I called the manufacturer for tech support and explained the problem. They told me it almost certainly related to Loose Wires in the lcd screen since shaking the screen brought the colors in and out. Buck Carson, the owner of MonitorDepotUsa said it was probably true and they would fix it for a nominal fee, if I mailed it at my expense. I did not return the computer for a while because I was in the middle of a project and need the computer. A several months later I mailed it to them and asked to be given the reduced fee I was promised (which I never should have had to pay anyway). Buck said I had waited too long and had to pay the original fee. I said it did not seem fair because he had agreed that it was likely to be loose wires from his work, but I had no choice and would pay for it. A week later, Buck Carson, then called me and said it could not be fixed because my cooling vent was broken and a leg missing under the lap top caused it to overheat. And he claimed that was causing the problem. It was not something they could fix. To get my UNREPAIRED computer back would now cost me $100.00. So for $150.00 more and two weeks lost, I got NOTHING. ($50.00 was my shipping cost to them. The missing leg is a tiny rubber piece that keeps the computer from sliding off a table (which I never put it on)... it is a Laptop! The vent is a decorative piece of plastic that now is missing and likely Increases cooling as a result. The story makes NO SENSE. In other words, he decided to rip me off for another $100.00 and did nothing! Not to mention it cost me $50.00 to ship it to him to get no work done. I would NOT consider ever recommending MontiorDepotUsa.com since the lack of ethical care of consumers is much less important then profit.