I was charged about $77 for cigarettes, I made my order on 6/22 I was sent an email telling me there was a high volume of orders and they were backed up. Then if I didn't hear anything by 7/2 to contact them again for a refund, 7/5 I contacted them again, and they told me they were under investigation and all their assets were frozen. I need my money back, this stuff isn't suppose to happen to customers. You don't just say, well too bad, you'll have to wait. Even if there is a investigation going on, the first order of business needs to be return all the funds you have taken from people around the country who have been supporting you for years like me!