My primary care provider scheduled me for physical therapy and shots for my arthritic knee. Twice it was postponed due to paperwork problems with you. The second time I arrived at the physical therapy center I as told the procedure was denied by Molina even though they regularly approve it. I was told to call Molina and inquire why. I reached someone in customer service and they said the procedure was still under review. I contacted the center again and they said they received a definite refusal and could not resubmit for 60 days. I have been trying to contact Molina customer service twice a week for eight weeks using 5 different numbers. Each time I reach customer service I am disconnected! My Member ID is 00312**** - Molina Bronze Plan. My phone number is below. I want to know why the procedure was denied and how to get it reversed immediately. I AM IN PAIN!