The most incompetent bunch I have ever come across my whole life! They are completely useless and do not know how to do their job. One guy even had the audacity to tell me its not my right to know his real name, when I first asked him he said "you can call me Bob but that's not my real name" and the second time I spoke to him is when he said it's none of my business what his real name was. Shame on you Vodafone Spain for ruining an international brand with your unbelievably incompetent team. I took out a package deal in April, two mobile sim cards, home broadband and landline and they sent one of the sim cards to someone else and gave me a pre-paid sim card instead. Its now mid June and I'm still on the phone to them almost every day trying to sort it out. Every time I call the English customer service team they give me different information, the story changes every day. When I go to the store the ONLY English speaking person is almost never there (which is not anyone's fault but mine for not knowing Spanish yet) so I always have to get the customer service team on the phone and pass the phone over to them to translate. They then tell me each time the sim card should be ready in couple of days and then give me some excuses when its time to receive the sim card, this has been a regular thing for a while now, and now the store is asking me to pay them 100 euros as insurance (from other reviews I read online there is almost 100% chance I would never see that money again) and the customer service team has no idea why the store is asking for that money and it is not in my contract either. Two weeks ago they told me the sim card will be delivered and I gave them my work address for delivery and after waiting for more than a week I found out that the order was on hold because someone decided to put it on hold (God knows why!) and whoever took my delivery address didn't even note down the address anywhere on the system, "Mr Bob" first lied to me said the other person had entered my work address but unlucky for Mr Lying Bob I asked him to confirm the address and all of a sudden the address was not there anymore apparently!! I still can't believe how useless these people are.