I want to complaint with regards to your services towards mobile cash and the reversal of the customers money when fab machines declined the transactions and you send to customer that the cash had been credited to your account while once checking the cash never come back and it took ages from you to solve an issue like that especially if it's your own machine followed to your Ajman branch atms if it's offsite I can understand but why also the phone banking agents are not educated and giving wrong information to customer they don't know even how to verify the customer properly you don't even bother to call your customer to explain or to give them any solution is that out mistake to bank with you