My name is Jenny Velasquez I have very bad experience in Sam's Club in Houston Texas Richey Rd 77073. I order online for 3 days ago for pickup today yesterday they send me a email saying that my order is ready when arrived home I noticed I was missing one of the item from the order and they charged me I call customer services from Richey Rd Sam's club let them know I was missing one of the item and I ask for my refund because I didn't have time to go back there. The lady that answered the phone was Mrs. David she tell me I can't get my refund that I have to go there and get my item in person I explain her if I order online to pickup is because I don't can get inside the store because I have health problems and she reply to me they don't have the time for give me my item outside the store. I explain her is their mistake to talk to the personal to check everything she was very rude and tell me they all are human I understand that but I work with customer and customer is first and when you make a mistake you have to make something easier for customers but this employee make me feel they don't care about business because she was so rude. I can't believe they can't give refund. And also they don't check for the fruit today the two bags of oranges that I purchase in every bag 4 oranges was in bad condition. I think we pay a member ship in sam's The employee have to check everything the item before giving to the customers. I think this is my last year purchase a membership in sam's Because they don't care about customer the employee think they are doing a favor to you but I not every time that I purchase in sam's I spend more than $100 nothing is for free + I pay membership. My order number was [protected]. The item that I missing is the Dove bar Soap. My phone number is [protected] my email is [protected]@yahoo.com.