Dear Sir/Madam Good morning I am very disappointed with pnc and already closed my account by phone Sept 10,2020. I vê called your bank in Sept 10,2920 at 09:00pm LT in order to pay my credit card and took so long and I hung up the phone. I called again another number and I paid my card. Then I received a text message regarding fraud asking me to call the bank. Then Ive called your fraud department and I ve explained the situation and after several questions in order to check my self , they hold my account.All my answers met the questions include the code by phone. I understand that it is for my security but even I answered all questions your fraud department hold my account and asked me to go to in person to the bank. I am overseas, how come. I am here for 5 months and I vê paid my bill BEFORE with no problems. Só facing this situation I asked to closed my account and he closed it. How come your bank closed my account if the PNC was not sure about my self. Does Not make sense? Also PNC bank received my payment in September What is wrong with PNC????????? I have Chase and Bank of America and I never had this ridiculous situation. I request a full investigation regarding this matter. Your bank take so long in pick up calls and they are very rude. I have the app but every month did not work out in order to pay and I had to call the bank and they usually said: Sory, We are having problems with the app Too many sorry!!!!! Thank you MICHAEL REISMANN 305-469**** 261-188st Sunny isles beach FL 33160