I had scheduled Stanley Steamer to clean my carpets today, 5/15/2020(see confirmation below). They called me and told me they would be here around 2:30. My wife and I moved all the furniture out of our great room to help the crew out. At 2:45 I was called and told the had showed up at an address in Lancaster which was the wrong address of course and they wouldn't be able to clean the carpets today. The person that called was very rude and unapologetic. He said they could come tomorrow morning. I told him my wife and I was going out of state tomorrow to see our daughter. He offered me 10% off and that was all he could do. I scheduled it for tomorrow, even though it will put us behind on our trip. It wouldn't have been so bad if they had been a little more apologetic and accepted it was their mistake!13 Area (2RM,ST)Clean$128.00$128.00 ________________________________________Tax:$8.64 Total:$136.64CUSTOMER INFORMATION Randy Hammond 8781 Creekwood Place NW Canal Winchester, OH 43110 (614) 837-**** Confirmation #: 579**** Service Date: Friday, May 15, 2020 Arrival Window: 12pm-5pm The health and safety of our Customers and Employees is our top priority. For this reason, we are unable to service locations that have—within the last 48 hours—been occupied by anyone that has: experienced flu-like symptoms or been sick or diagnosed with COVID-19; been in close contact with anyone with COVID-19; or has been under voluntary or required self-quarantine. If any of these apply or if you need to reschedule, please call 1-800-STEEMER or visit www.stanleysteemer.com. For more information please see our Terms & Conditions.