1 Jan, 2018 → by ClaimboUser449326
misquoted price.
*SOLVED

2

My dilemma is that when I had been contacted by the Young street location. They had advised me of a promotion that if I were to come into their location as a returning customer they would give me the first month free.(Payment and any interest).I had been considering looking for a new couch so I opted to go into the store and check it out.   When I arrived I met with the gentleman who I had spoken with on the phone. I believe his name was Jason. From my understanding he had been fired a month after I purchased the couch last November.   My wife and I were looking at the floor models and were interested in getting something new that had not been previously owned, and preferably something micro suede.   We were then advised by Jason that there were some items out back in the loading dock they were trying to get rid of if we were interested; it would be a cheaper option. We figured we would check it out.   After being showed a few couches that we were not interested in, there was a five piece leather sectional he had taken us to. He then advised that they were getting rid of it outright for $9XX.00  (I cannot recall the exact amount.   I had then told him we did not have the cash on us to buy it outright.  He had then mentioned that we could lease it over a period of time on a payment plan.  Noticing the dings and scrapes, I was not interested.  I was looking for a new un-used piece of furniture. He had then said to me (and here is the important part). That he would give it to us for the retail price. The $9XX.00 over a period of a year and a half.  (No interest at all), and advised us that there were markers we could buy to cover the scrapes and dings.  Otherwise I would have picked up one of the other new models.  To be honest I don’t even like the one I’m paying for, but I thought I was getting a good deal.   I had wondered why the payments were so high, and after doing some math I had come to the conclusion that this couch should be close to being paid off if it hadn’t been already.   This is why I called looking for the remaining balance, as I was going to pay it off.  When I was quoted that the full price of the couch was $1400 and was advised that there was interest when I was previously advised otherwise, this raised a huge red flag for me.   I am aware of the buyout option before 90 days.  I had purchased a TV from the Young street location before. Which I had problems with them then as well. They phone and harass you the day of the due payment before it is even the end of the day and showed up at my door looking to take my TV when I had one payment left on the day the payment was due. But that is another horror story.  I had reiterated with the salesman that this would not be the case.   The deal was, the first month free.  $9XX.00, (no interest) over a year and a half.   I didn't feel I should make another payment until this had been resolved in the event that I will be then overpaying for the unit.  I had been lied to.   I work in customer service and know how far a bad experience can taint a business’ image.  After all it’s all about the customer experience.   I had spoken with them on the phone and was told a manager was going to call me back which didn't happen. Instead I received an email asking for the payment. I had then emailed back stating my case and hoped we could come to some sort of a resolve. They ended up knocking off about $200 but I still overpaid. I was done with the back and forth. I had then sent my mother in to pay off the account and they were rude a belligerent to her and told her they would not be doing business with me anymore. Probably because I didn't take their crap they lay on all of their customers. Very unprofessional. I will be sure that the Clayton Park location will go out of business by word of mouth like the Young street location as they have salespeople who lie. Probably getting commission. Beware when leasing from EasyHome.
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