I am really upset by how my condition was handled over the last few months by Dr. Sean Egan, his staff and the Riverside Medical Group in NJ. The first few years while on medications with Dr Egan for my condition was fine (although consistent was the less than helpful office staff). I had been trying to schedule a procedure for FOUR months and was forced to find a new urologist. My surgery was cancelled THREE times only 24 hours before each date and after running around to get 3 Covid tests 48hrs prior. Each time, no warning, just a call by Riverside Medical (Liza, Dr Egan's Office mgr, never even bothered to get back to me!) the day before (after they even sent me to a COVID testing site that was CLOSED!) Each time I was lied to (by both Dr Egan's office and Riverside staff) about not having the proper "machine/equipment" that they supposedly contract out from another vendor (what?!? made no sense to my new Dr either). I also knew something was fishy when Egan could only do this when "another doctor" was available (he obviously is not doing the surgery). Also, they gave many excuses as to why my medical records could not be forwarded to the new doctor ("it's out of our hands, has to come from Riverside's HQ, their fax was broken"...seriously?)! My new urologist got me in ASAP, did the surgery (Urolift) with a quick recovery which SHOULD have been administered by Dr. Egan. I want to file a formal complaint, thus my first step with this post. Please direct me to the proper contact.