The website said free shipping, but I had to pay more than $300 to have a rug shipped. It may have been large, but not heavy. I’m a 50 yo woman and had no problem moving the package into the room. When it didn’t fit as expected, I was told I could return it, but would only be refunded the price of the rug, not the shipping. Also the rug, went on sale even more and when I called and asked for a price adjustment within 14 days of my purchase, I was told they couldn’t even do that because the rug had already shipped and there had already been a discount applied. This rug that didn’t even work out as expected cost me $600 more than from 3 other sellers. Horrible customer service and policies!