Within hrs of rec'g venetian glass heart pendant as a gift, I tried to return but was told it was ONE DAY PAST return policy as it was purchased while traveling as a surprize from the gift giver. Chain like novelty toy, pendant similar to $5 items I've seen. Corp cust. service rigid, Asked for 1/2 back or gift card to donate to charity but was told that equals a REFUND, Odd Refund means money back. Tried Ebay listing at $50, no one. (Another poor soul also was listing to get rid of it as well there). Finally, I took a friend who enjoys cheap trinkles and baubles for fun. Even she had difficulty finding something. We found an abundance of LAB CREATED or SIMULATED "jewels". One item my friend selected was an adjustable slide SS chain but the price was double what I had paid for the same item elsewhere but we were desparate to get this over before the clock again ran out on at least exchanging. If value for 60 days, where'd the value disappear to on DAY 61 ? Now, had it been 2 month that didn't happen to have 31 days in one of them, then the refund policy would have applied. Guess Moses had their policy on the back of those 2 tablets he brought down from the mount. Had items for repair w/ me but NO WAY any future dealing w/ Kay. Will let anyeone/everyone know this story. Advertising works both ways. Buyer beware.