This product does not allow me to use the scanner if the ink cartridges are empty, which I find unacceptable. I should not have to buy overpriced refills simply to scan documents onto my hard drive. When I power the unit on, the menu screen does not appear and I am not allowed the option to return to the home menus or access the scanner. When powering on, the unit immediately displays the image of the cartridge configuration and an error message that it cannot recognize the cartridges. I cannot navigate past this screen and any attempt to scan from the computer results in a failure. I would like this repaired, replaced or a refund. This printer has very low usage.