Stayed 12/8 for one night. Checked in, had booked an executive room, were given a standard at first. Got into correct room, with the following problems live woodworms in the window cill and frame, toilet in tight corner up against a wall and the sink, had to sit at an angle, which was very uncomfortable to say the least, my husband is over six foot; toilet seat not the correct size, hand basin taps sprayed everywhere, the shower is fixed very high and could not be altered, the bath was very high to get in/out and no grab rails and the telephone did not work so we could not call and ask for another towel, as there was only one bath towel. The Assistant Manager was rude, we did complain at the time, although she had a pen and notepad no notes were taken, maybe just a telephone number, and she did say that she would come back to us that afternoon - 13/8 have not heard even after chasing. Also lodge a complaint on 17/8 with ALL - Accor Live Limitless, Customer Service. Hotel is not fit to be opened and certainly does not live up to the company's promise. Membership number for Accor Live Limiteless. [protected]. We have stayed with the group a few times in the past and this hotel is the worse we have ever stayed at.