15 Apr, 2021 → by ClaimboUser758481
Mercedes Benz V Class 250d

2

Good day. We bought our 2017 Mercedes Benz V Class 250d in 2019. it is still under warranty until 2022 or 100 000km. (we are now on about 75 000km) Since we bought it, there have been a problem with the gearbox. The change-over from gear 1 to 2, 3 to 4 etc is not smooth like one would expect from an automatic gearbox. It especially happens when the vehicle is in Sport Mode. It has already been booked in five times at Mercedes Benz dealerships, then they either tell me I am imagining it, or they say it is a software problem and it will be sorted out once the reset the software, or "teach" the vehicle to change the gears more smoothly. Then it is back with us for only a couple of days then it starts to do it again. I am beginning to think that Mercedes only uses this tactic until the vehicle is out of its warranty, and then we will have to pay to replace the gearbox.
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