I have now been trying to get an update on my Membership status for two weeks. Each month my debit order is different and I don't know what I must pay. I have sent many emails and have called your helpline 10+ times. The emails go unanswered and the call centre numbers either does not work, or the operators simply put the phone down while I'm explaining the situation to them. Furthermore, neither your website or mobile app is allowing me to check my account and all the contact numbers on your website is incorrect. This will be my last attempt to reach you and if I do not get a response by return email, my next step will by Hallo Peter, Social media and contacting your HQ in England, as well as emailing your CEO directly. Your client service is simply unacceptable and pathetic! ID Number: [protected] Contract or card number: Contract number: [protected] & Membership number: [protected] Email address registered with Virgin Active: [protected]@gmail.co.za Mobile Number: [protected] Anton Kotzee