Blackbeard's Restaurants -- Paula Bonillas #101 59170 [protected] July 3, 2021 Sam's Club website makes it appear you can add people from your company, but after going through the process, adding my manager's name (Brandon Marshel), etc., my credit card was charged $11.18 for what? I don't know. And Brandon wasn't added! (Order #[protected].) Prior to going online, I had attempted to call Sam's. I called 5 times and never got a live person. In fact, the calls were dropped. Then after the online fiasco, I went to the Chat option on their website and, after explaining the problem, I was told they couldn't help me. I was then given a number to call, which I tried 6 times! The agents actually hang up on their customers! After trying Chat once again, I was given the same nonsense, and was told I could just "come in" to resolve this -- or try calling the number to reach Membership "CARE" Representatives (laughable). ... I decided to take a break. It's a holiday weekend and now I have shot an entire morning simply trying to add a manager to our membership. It shouldn't be this hard.