20 Aug, 2015 → by ClaimboUser299873
Medrisk Work Experience Review from Philadelphia, Pennsylvania

1

I worked for the company for a short stint just under a year and I have to say that their system is horrible. The problem with billing and payment of the claims is that each department is only briefed on what the other department does and the episodes of care contain no information on billing for all employees to see. So often times on the phone the employees have to say that they're not sure and transfer the caller around until they get to the person they need. In one incident I was transferring a provider to claims in which the claims employee told me that the provider would have to send all the bills and daily notes but payment wouldn't begin for another month because that's the earliest MR to get to it, the bills for this patient hadn't been paid over the previous two months. This company is cut throat and the work isn't distributed fairly, if a worker is out which on some days 5-6 people might be out everyone else's work load increases in online assignments and those crazy days are never reimbursed, when that worker comes back in they never have to take on more assignments. Also, the supervisor is more lenient with full time employees which can ask the day of if they can leave early and make up the time in which the supervisor says no problem we'll figure it out . Where as temps get told to let her know further in advance if they can leave early a day or two on advance. It also too way to long for them to approve time off for me when I put in request 3 weeks in advance, I needed to be told that I could come in an hour early for this one particular week so when I had that friday off I only lost half a day of pay. I was approved the tuesday the week of, and I felt like they should have just given me the time since I lost two days of making it up, especially since it wasn't my fault. Training is a one week process maybe 9 work days total before you're just dumped into the full work load and sifting through papers where you took endless notes about XYZ. Also they claim that they try to talk to you about what you're doing wrong or lacking in skill before they give you the boot but that's not true. They will let you go at the drop of a hat just because and offer you no explanation.
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