Jetstar I am writing about an incident on flight JQ116 departing Perth to Denpasar on the 10th June 2019. The flight was delayed due to reasons that were never made totally clear. By 4.5 hours. That's fine. It happens. However, the incompetence of your staff and their medical emergency training is not acceptable and should never happen. At 11.30pm my mother passed out and became unresponsive. We already knew there was a nurse on board due to another passenger having a panic attack. My brother yelled for the nurse as my father supported my unresponsive mother who had passed out. The nurse arrived and couldn't determine my mother's pulse. Her lips and eyes were blue. The nurse yelled for your crew to bring the oxygen. They could not get the medical kit out of the cupboard it was stored in. The cupboard was too small and had a faulty door. They finally got it out and the nurse was yelling to hurry. They then walked up the aisle, instead of running the oxygen. The nurse yelled again yelled we are losing her. The nurse got it and tried to use it and found the oxygen was not working. It was not filling with air. Once they eventually got it working they were then trying to get the medical bag open. They could not get the tag off it and again my mother lost consciousness and started to go blue. They urgently needed materials. When they got the bag the stethoscope and blood pressure machine were in bad condition and were not working. Another nurse on board had their own and used it. Eventually they got her awake and alert enough to speak. They then tried to test her blood glucose with the needle and when they had to discard the sharps there was no sharps container. This is highly dangerous for staff and other passengers. On arrival we assumed a doctor was meeting us, as the air hostess was on the phone to air control. However, when we got to the airport there was no assistance. We got out last due to having to help her down the stairs. We then had to stand in a hot airport for over an hour with no seating awaiting passport checks. At the very least airline staff could have given a wheelchair and rushed her through with a family member. She could have been taken straight to our hotel instead of waiting another two hours after a medical emergency. After this we then found our bags dumped and alone. At no time did the airline give any assistance. The nurse involved said she is making a formal complaint. She was not exaggerating when she stated our mother nearly died, due to your lack of equipment and training. Your after care in such situations is also lacking. I am writing in a formal complaint to ensure that no one dies on one of your airlines due to lack of training and working equipment. Please contact us on the email above before we fly home on the 17th. Yours Faithfully