Hi I'm emailing you in regards to my visit to your business. I would like to point out some issues that I had with one of ur instructor ms.brown. I arrived around 1:15 pm with a full sew in when I filled out the walk in sheet everyone at front desk didnt seem focused on the customers at all. When I asked the receptionist do the school offer rod set she said yes. And she started to explain to me about the chemical reaction agreement waiver. I asked her may I hold her scissors ms. Brown quickly reply they was daul and I couldn't use and I would have to use a student. I said ok sat and got seated with in 10 minutes when I walk to sit ms.brown tell me no food or drink I handed her my drink so she can trash it she laughs then tell me where the trash was. When I went to throw away I see her whisper in the student ear something. As soon as I sit she have the student tell me she can't take out my hair. I said I didn't ask her to I just wanted to hold a pair of scissors. Ms.bowrn then says by cutting out my tracks with her scissors it will make them dual. I asked ms.brown why would u have me seated if u knew that I could of went to the store instead of waiting to be seated for you to tell me basically I should of came prepared. Ms.brown tell me I dont have to wait again just go get some and come back. I do as such, the student talk to me while I was taking out getting my rods ready and setting up her station to do my hair. I take out my hair ms.brown was doing rounds came to my station touched my hair while smiling and said my hair was going to come out really good because it is full. Ms. Brown call the student's for a close out meeting, while in the meeting I was called to the front to pay. I paid even though I was no where near finished. At 4:27 ms.brown and another director come to me and say we are about to close and I have yo walk out with the rods in my hair. The director look at my hair and tell me the style I wanted wasn't going to last because my hair was to thick. And I can't sit under the dryer because the student had to leave. Im very disappointed I came to beauty school to walk out with wet hair, most salons or hair schools make their client feel beautiful and such Behavior should not be coming from a teacher. Only thing ms.brown cared about was refunding my money so she can leave. Not even a apology for her inconvenience. I understand the prices are cheap but I shouldn't be treated like a bum. I choice empire so when I tip I know its helping the student grown in there career.I pray that u talk to ms.brown about her attitude students was so scared to even help each other because of her. She come off very sarcastic and bitter. Beauty school is a place to come to wine down and dolled up not made a joke out off. In very disappointed.