Like all the other complaints listed for Maytag Washer Model MVWX655DW1, I took started having issues with the washer not completing wash cycles, doesn't agitate or clean clothes. I called Maytag's customer service [protected] number, I was told to troubleshoot by watching Youtube videos, that they didn't have the machine hub or drive shaft information with common issues I too was having. By the amount of complaints, Maytag is fully aware of MVWX655DW1 washing machine problems since the majority of the issues are exactly the same.