11 Mar, 2021 → by ClaimboUser303611
Maytag Refrigerator Model#MRT118FFFH01
3
Date of purchase: March 27, 2019, Pd. $1, 287.01 Started having issues beginning of January 2021 with items freezing in various areas of the refrigerator section. Contacted Maytag and they sent an authorized service tech which we had to pay $150 and was told that the evaporator coil was gone. They also sent us an estimate in the amount of $800 for the repair. After spending one hour on the phone mostly being put on hold, we were told that the best Maytag could do was cover the cost of the part only $300. We replied that this was unacceptable since this was definitely a defective unit and not something caused by everyday use. We refused to put more money into a fridge that's not even two years old and end up paying $2, 000 for a fridge that's worth $1, 000. We were also offered 20% off a new fridge but had to be their brand. Well I'm sorry but we don't feel that your product is very reliable and will probably never buy it again because you certainly don't stand by your product and all we get is I'm sorry.