I purchased a maytag bravo xl top load washer in February of 2020 I paid over 1000$ for this machine. It has never worked properly. I have had 3 technicians out all of whom stated there are problems with this washer and Maytag is aware of them. I have spent hours on hold with customer service and transferred from one person to the next. My recent 2 hour conversation with customer service assured me the parts would be sent at no charge through a certified technician. The certified technician from sears came to my home. He advised me that it was going to cost over $500 and the part was not free! Seriously!!! I am currently on hold again with customer service going on 50 minutes so far...