I'm purchased Brand MaxCoil Sofa $1699, Mattress $1999 and Make To Order MaxCoil Bed Frame $1099 + installation $30 from Courts Tampines on 7 June and make a full payment, my delivery date was initially set to 15 July, but when I call to change it to 22 July on early July. MaxCoil's salesgirl Irene told me there cannot confirm due to the Indonesia lockdown, so I was thinking to change to another brand, but she told me cannot be done. I told them I'm moving to my first new house on 25 July, but 5 minutes later Irene called me again and mention there is a stock for me. Then I want her to make sure for me all my stuff is brand new which Irene and Penny (both Maxcoil promoters) ensured that all the items are brand new. To double confirm, I still went down to Courts Tampines on 18 July and to make sure which my item is brand new, and the Person in Charge Jason who attitude was very bad to me when I change my Mattress to others brand, and he do not allow me to change my bed frame and guarantee to me that my bed frame was brand new. 19 July I went down again to Courts Tampines to meet their Manager to make sure my bed frame and sofa are brand new because I paid for made to order. Salesgirl Elieen and the manager told me that the item guarantee is new because the item was made to order. Today this was what I get when the item comes. (ref to photo) The funny thing is when I told the installer guy I cannot accept these and take photos to show MaxCoil's sales, the guy still can call the installer why they never clean up for that before I see. I immediately when down to Courts Tampines and ask for a refund, MaxCoil person in charge Jason and all their teams no one apologize to me. Luckily the manager agreed to make a refund to me. But for this whole incident, I no longer can trust MaxCoil and their products as well as courts. Thus I'm writing in to request a full refund for the sofa as well. If not I will report the case to the small claim court coz trust is not there at all.