30 Aug, 2021 → by ClaimboUser533648
Mastercard – debit card
1
I received a gift card with $100 on it. I NEVER used it and when I sent to activate it I was told there was $1.+ on it. I called the Cust. Serv and since May have gotten the runaround. I kept faxing in what they requested, then I had to call them, more requests, more calls. Then on Aug 13 I was told the card would be replaced, but when the replacement card showed up it was for $1+ not $100. The manager, Amber said I needed to complete paperwork from the "Disputes Dept", which would come in the mail, but so far nothing. When I asked what information was needed, she repeated everything they already had. I feel like I've been put off & possibly ripped off. I'm attaching PART of the communication I've been working on. More is available.