I have been trying to get a replacement part for my Kenmore dishwasher since early Dec. 2020. After several fruitless calls in Dec. Jan. Feb. I was told that the service dept. could not get the part and that I need to call Sears for a replacement. On Feb. I was given a number to call. The situation was explained and I was told that I should hear something in 10 business days. I heard nothing. On Mar. 9, I called again and was on hold for 1 hour & 32 minutes, and then told it was the wrong dept. I looked up the number for the Master Protection Plan and was given a case # - 7081169, and was told that I would hear something in 7 - 10 business days; again, nothing. Called them again on 3-22 and was told that I had the wrong dept. and they couldn't find a case number for me. They transferred me to another dept. (overflow dept. I think) I went through the whole scenario with another agent. She told me she was sending an email to someone and she dropped the call and didn't call me back. On Mar. 23 I called and was told that there was an "escalation" put on my case and to expect a call or email by Mar. 26. Again, nothing. Called on Mar. 30 and yet another agent told me to call Customer Solutions @ [protected]. The phone rings and rings, no answer. I am fed up! They keep shuffling me around to different numbers & departments and I am getting nowhere!