The most flagrant issue with this contractor were Bait & Switch routine. This guy sent picture of a color & quality concrete block material to refinish front stair. Finally on installation day he brought an inferior product which was gray and had no color or design element. He tried to tell us the color would appear later??? The next thing was the mason said he was finished with us for calling him on this issue. He packed up his truck & left saying nothing about $ 4, 000 deposit. He later claimed he would keep deposit for 30 days. His contract did not allow keeping deposit at all. There was no clause in his contract about holding deposits. There was more unprofessional attitude problems & 4 cancelled work dates. Very poor work ethic and some of the worst service ever received from anyone.