My heart goes out to this industry, and I hope that the world is back to some kind of normal sooner than later. I want you to know how some "small" policies during this time impact every day people. My family and I booked a cruise for November on Mariner of the Seas with a group of friends that are part of a Gasparilla Krewe (it's a large Tampa, Fl group and tradition). We were asked to attend because my daughter is being coronated Queen this year. We paid the deposit and gladly booked. Over a business meeting last night another guest on the cruise mentioned an email that "the dates had been changed" because our originally booked dates had been cancelled. With our full payment not being due until August, I had paid little attention to emails since the majority are promotional pieces that come from the cruise line. I called today to see if the cruise changed, and found out it had. I was sent an email on March 16th and had until March 29th or so.. to respond. The dates we received were not the dates our friends or group had been moved to. The dates we were moved to we have the Krewe Coronation event, and the date they are on I have a work conflict and am scheduled to be in Miami. I waited on hold for a supervisor for at least an hour. Was told there are no exceptions, and they can't refund my $500 deposit. I said, it seems counter productive to hold someone to a two week window based on your changes, when full payment isn't even due until August. I also stated that $500 seems like a small amount of money to have someone this upset, this vocal, when the cruise lines especially need to land strongly on their feet again. I won't let the matter go, and would want to know if your shoes that these things change someone's perspective on your company, your processes, and willingness to come back. I was only sailing to be with our group, and I was hesitant to be doing it this year at all. I am disappointed beyond words. I would like my deposit refunded. Reservation Number 6616437 & 6615851 Cristal Blackwell Lastra [protected] [protected]@gmail.com