Brookstone Massage chair . What happen when I hear noise and stop workIng .l start to remove the leather cover . under the leather cover a piece of linen cover the machine it was ripped from the edge because the plastic wire holder ripped (picture1)and stuck with machine shield (picture2)and I see white piece of the heater ribbed and it go inside the track of the machine buckler (picture3). Thence it is not my fault but it is manufacture mystic . I am asking for fixing or change the chair for me.