OM _MAA Date: Sat, 23 Apr 2013 Subject: Re: Manufacturing defect of Maruti 800 ENGINE NUMBER-4579742, CHASIS NUMBER-2866242. To, The Regional Manager Maruti Suzuki India Ltd. CC To- Customer Care Maruti Suzuki BCC To- Sky Automobiles, Bhubaneswar. Sub- Manufacturing defect of Maruti 800 ENGINE NUMBER-4579742, CHASIS NUMBER- 2866242. Dear Sir, My self Mr. Amlan Keshari purchased a Maruti 800 from SKY auto Mobile, Bhubaneswar on 23-11-2012. After purchase this vehicle I suffered many problems, I found one dent on left side back door when I purchased this vehicle, the showroom side convinced they repair the same on first servicing. But after when approach first time they regrets and later I complained higher authority and after they consider for repair. when I first test drive the same vehicle I found the second gear was not properly worked the showroom officers said the same problem will shutout within first servicing, I took the same vehicle and used but several time faced the same problem, I informed about the same problem to service centered and they conveyed they solve the same on first servicing. My first servicing was done on 14-12-2012 but it was not shutout, later I faced some more problems in the vehicle that AC not working, break not functioning well. So I again visited to SKY Auto and checked my vehicle for the same problem on 26-02-2013 but when I received vehicle after checked service centre I was not satisfied I told them problem is not resolve, they said after running 300 to 400 kilometers the problem will shutout. I agreed and took the vehicle from service centre but the same problem still arises in the vehicle, finally on 16-03-2013 I was again visited to SKY auto and informed them about same problem. They took my vehicle for repairing, I was delivered my vehicle in service station on 16-03-2013 for repairing, the same evening I got call from service center that my vehicle was repaired, I moved to service center and test drive my vehicle but I didn’t feel little bit improve on Gear, Break and AC problem. I deny to take my vehicle from the service center because I was not satisfied vehicle repairing, I feel this is manufacture defect which reason it was not repaired after repeated services. Finally I decide I will not take my vehicle from service center due to the above mentioned problem arises in the vehicle repeatedly, still the vehicle is in custody of SKY Auto, Bhubaneswar, I am not satisfied with company services. This is completely manufacture defect so I request to MARUTI COMPANY to took my vehicle and reimburse my whole amount what I paid during purchase or replace the vehicle on any other segment. The same information we passed to Consumer advice centre when we couldn’t get any fruit full result from your side. This is the final reminder from my side to take appropriate step in my case, because the same mater we discussed with CAC and as advised by CAC this is final reminder to take action in this case else the same will take care by CAC Bhubaneswar in future. Amlan Keshari Behera. Bhubaneswar Mob [protected]