Me and my husband were leaving Jamaica for are daughter wedding on 5/7/21 well are departing day was 5/8/21 we couldn't leave on 5/8/21 cause are plane left at 9;00am but are COVID test was at 12:pm we kept trying to get threw on the phone, the was 3hrs when someone did finally pick up I was told to hold on no one still answered the phone so the resort we were at gave us another stay for free which was 5/9/21 so we left the resort to go to the airport and when we tried to check in the young lady tells us she couldn't help us because we were at default cause missed are flight and that there wasn't any information in the computer about why we missed are flight my husband kept explaining what happened and the young lady was very very rude to us she kept saying if you wanna get home it's 1500, 00 so by then the young lady whispered in another lady ear next to her and walked away and didn't say anything to us so I ask the other young lady who ear she whispered in hey were the person that was just helping us she says oh she went to help someone get on the plane, she never came back and the other young lady says I can't help you guys until you pay for your flights cause we were at default for not showing up? We kept explaining but your customers service didn't want to here what happen and no one would help us get home? So my daughter had to book a flight at delta air line for her parents to get home to LosAngeles ca Lax I had to pay my daughter back her money the next day which we were glad to finally get home from Jamaica Me and my husband were disappointed about the customer service there I have never seen are heard such rude and disrespectful people in customers service in my life my husband and I had to miss today's of work cause we bought were stressed out trying to get home from Jamaica we will never fly jet blue again we are staying with delta airlines. Ps work on your customers service at the airport and customer service on the phone Thank You Sherida Miller and Rickey Keeles my email is [protected]@yahoo.com