My company has dealt with YRC on a number of occasions. Typically for trade show LTL delivery. On both occurrences we have had costly issues. The first occurrence was July and August of 2019. The delivered a broken pallet that had caused a number of our products to be damaged beyond any useful life. We filed a claim and so a resolution a year and half later for a fraction of the replacement value. The second occurrence was this previous week. 7.5-7.9. I called and scheduled a pickup and confirmed and re-confirmed that the truck would have a lift gate. The customer service agent was very pleasant and assured me that the lift gate was going to be on the vehicle and that it would be picked up the day it was scheduled 7.8 The driver shows up on 7.8 and sees that he cannot pickup the freight due to the lack of lift gate and recommended that I call the customer service number. So i do and they say that there is no way to get a truck with a lift gate to me by the end of day. With the we re scheduled another pickup for 7.9 between 8 am and 5 pm. On 7.9 I called at 3 pm to confirm the pickup was in route and that the truck had a liftgate. The service agent assured me that the truck had a lift gate and that a driver had been assigned which means they were due to pickup and that the dispatch for the local area wasn't answering the phone. Wanting assurance and explaining the situation that transpired the day before I asked to have an email sent or a phone call once the driver had been sent. I called again once 5 pm had come and I never have received a call. I called the customer service back and they said "a driver had shown up but there was no one around to tender freight" This was absurd because our freight door was open all day expecting YRC's truck. After looking in further to the issues the customer service agent said that the driver saw that the freight pickup needed a lift gate and he didn't have one so he told dispatch to reassign a driver. The dispatch never reassigned a driver leaving our freight to still have not been picked up. FYI THIS WAS A TIME CRITICAL SHIPMENT. They said there was no way to dispatch another truck this evening and they best they could do was schedule a Monday pickup. I let the agent know that was not necessary and that we would take our business elsewhere and would not be relying on YRC for any other freight needs.