About three, four months purchased a $1500 bag, shortly after started peeling/ leather ripping on the side. Leather lifting/braking at the stitches. This morning I was referred to customer service. The only words used " sale final. Desk rep appears to ask person in charge & she yells across room "final" & walks out. Never in my life encounter this kind of customer service. On the way home asking myself for proper name for Customer service. My only conclusion was customer [censored]hole. Dillards had no customer service! They are rude, short and even management gas no consideration for customers.