Went to use my FSA account in 2018 and it was inactive. Cigna told me to contact my Human Resources Department. Contacted HR and they showed me where it was active. Called Cigna and they told me that I needed to contact HR. I told them HR emailed me the screenshot showing account was active. Then I was transferred to another department. They told me that a claim in 2017 needed more documentation and my account for 2018 was locked out until I provided information.