I called twice & messaged once. the first person I spoke with told me I cant get a refund, ok fine. BUT then told me he IS SURE it is cancelled and I will NOT get any more charges. Woke up to them taking another charge from me the very next day. Called AGAIN and was told I have TWO ACCOUNTS. I NEVER GOT THE CONFIRMATION EMAIL BECAUSE I NEVER FINISHED SETTING MY ACCOUNT UP. and since when do places let you make two accounts for the same email? I logged in with the same account, I don't have two. I never went through the first time, not completely. But again, he tells me I cannot get a refund but he is SURE I will not get charged again. I was still so mad, that's $80 that I never approved to being taken. so I messaged them on their website. Oh and not to mention, the first person offered me many different deals, to stay. as low as $5 - if anyone wants, they will give you deals clearly. Anyways, he says he can't refund me and I had two accounts and they took the money because they emailed me and it was confirmed. I don't even have my account numbers?? asked the third person for my account numbers, didn't even acknowledge I asked for them. He FINALLY said he will submit a refund request for $40 and that's the best they can do. LOL what a joke.