As with several of the other complaints, I too, became a lifetime member, in the early 2000 years. I can find my paperwork, if after all this time, I can recalling the exact year. In any case, I too, feel like I am a victim of a fraudulent company or they have considered my life, over!!! I received the pots and pans, some magazines, some other ‘goodies' and suddenly, "poof"... There all gone! I have a membership card, a tag for my key ring, and some odds and ends, what a flood hadn't taken from me. Now, I thought I would buy a set for my newlywed daughter, in 2010, and I thought it odd that I could not contact the company to place an order. I was dismayed as she really loved the set I had. There really should be a lawsuit of some type, if only to refund the costs of the membership and pots and pans. I will resubmit this complaint after I retrieve my paperwork as proof. Thank you! Sincerely, judith millard