Item was gifted Last year during Off Season. Decided to try out my New Heater since we finally had a few Cold Nights. Straight out the box with issues. It is beautiful lit with flames, BUT it will NOT get HOTT. Yes it has been stored, but it is BRAND NEW & should still work without issues. Called both Numbers & they do not work. Also tried emailing, but so far no response. Hopefully I can get some help with this issue