The Company makes many promises, all made personally by salesmen, particularly targeting those already vacationing at the Company's resorts in the Dominican Republic. The Company promises ready and simple access to its timeshares, located in both the United States and abroad. In essence, it promises availability. This is the most fundamental part of the Company's business. But, rather than the simple access to timeshares when its customers desire them, Class Members regularly find that rooms are unavailable, or are forced to pay substantially more for them than promised in the initial contract.