Dear Service Center Manager, I am sorry that I have to complain about the service your company provided to me on 07/25/19! I was riding a taxi with a license plate of 23372U1. The driver was asked to send us to S Van Ness from SFO. In the process of delivery, the driver constantly switched lanes, which made us feel very unsafe. We had to remind him that we were not in a hurry! But he still went all the way. What's even worse is that he took the 280 instead of 101, This not only delayed the time we got home, but also made us pay dollars more. We paid 52 dollars. Usually from the airport to 140 S VanNess only costs about $35. If he did it on purpose, what is the difference between this and stealing or robbery? When we asked him why he was detouring, he actually answered 101 had a big car accidents. But the fact is, 07/25/2019 noon from 12:08 to 12:49, there is no car accident on 101! This dishonesty is disgusting. We are complaining about this matter with the trust of your company. We hope that your company can take corresponding measures and compensate us for the loss in this service. Otherwise, we will go to the Consumer Association for further complaints! Thank