I switched my insurance over to Liberty Mutual Agent, Brent Niederer on June 2020. After several weeks of him representing me, I realized that there were some issues and wished I had never signed with him to begin with. First he never paid my earthquake insurance on my behalf. Even when I brought it to his attention, he still let the policy lapse and acted like it was no big deal. Second, Brent never passed applied discounts to new car resulting in a significant rate increase. Third, Brent never returned emails or calls over a period of 6 months. Fourth, Brent did not file cancellation paperwork correctly resulting in additional fees I had to pay.