Complaint Description: In January we ordered an entertainment center (two pieces). When delivered in March, without any prior notification, one box of two was damaged. One can clearly see two holes, presumably made by a forklift. This was documented on the shipping label, also signed by shipping company. I waited to notify company until we opened it (a couple days), hoping the piece escaped damage. It did not. The front of the top piece, the hutch, was damaged beyond repair. I emailed photos to Home Cinema Center. I never heard back. Periodically I called, but HCC doesn't answer their phones. I understood HCC would need to contact the manufacturer and the shipping company, and assumed they were reviewing the issue. After 6 weeks, I was growing concerned. I sent *another e-mail with stronger language. I also called during business hours. I was kept on hold until 4:01 and informed that customer service closed at 4:00. Finally, the next day, I received a terse reply from HCC, denying having heard from me or receiving anything. I again provided photos and supporting documentation. When someone responds, the correspondence is barely civil. I can see from complaints here and other places online that this is a pattern and a problem with Home Cinema Center. We need a replacement for the broken piece. We have all the documentation and photos. Your Desired Resolution: We'd are seeking a replacement for the broken piece of the furniture we ordered.