15 Dec, 2007 → by ClaimboUser911551
Levitz Liquidation
On 3 DEcember we placed an order online with Levitz for a chest of drawers which including delivery came to over $700. WE paid by Visa Delivery scheduled for 12 December. On 12 December delivery re-scheduled for 16 December. No problem for us. On 12 December we received an email to say that order had been voided and that we would revceive a refund. No explanation was offered as to why the order was voided by Levitz. We need the chest and insisted on re-establishing the order A call to the warehouse who advised us to go to the nearest store which is in Glenadale CA. This we did on 14 December were we were advised by the manager that he could not re-establish the order. Having credit we offered to take another style of cheest of drawers. No, he could not re-establish an order and asked us to contact thCistomer Service for where we received a message stating that we should be open but we are not. Further discussion and many questions with the manager Carlos revealed that Levitz is in liquidation and that we should "line up" like all creditors and he eventualy gave us a single sheet of paper with a web site contact and this also stated that no refunds would be made for contracts already made and that we were considered as an unsecured creditor. I insisted on my chest of drawers or equivalent. The Manager Carlos pretended to call the police to have me evicted. Eventually no police arrived as I suspected. Hoever further discussion were of no avail so I have to resort to other means to achive satisfaction or relieve my frustration. Levitz buyers beware uujw